Section Heading

Section Heading


Self Baggage Drop: What’s Your Say?

Inside Story
Self Baggage Drop: What’s Your Say?

The ‘Self-Baggage Drop’ (SBD) facility at klia2 was introduced in March 2018 to enable passengers to enjoy an easier and faster experience with baggage drop queue time cut in half – from two-and-a-half minutes per passenger using conventional check-in counters before to only one minute, allowing airlines to process more passengers in less time.

How does it work? Easy as 1, 2, 3!

Step 1: Check in using the self check-in kiosk.
Step 2: Print your boarding pass and bag tag.
Step 3: Proceed to drop off your bags at the assigned SBD counters.

Fifteen counters were initially fitted with the SBD facility, with an extra 15 counters added soon after due to positive feedback from passengers.

Here we get our passengers to rate their ‘Self Baggage Drop’ (SBD) experience from a scale of 1 to 10. Check out what they’ve got to say!

Abdul Rahman (Saudi Arabia)
“The system was very good! Efficient and the staff were helpful. Only need to speed up the time to drop the bag. Overall, it’s a 10 out of 10.”


James Tan and Philip Lee (Singapore)
“It is a great concept but many self check-in kiosks were not working properly. We would suggest do away with booking number during check-in because it takes more time; instead scan the passport and link the information immediately. Overall experience would be 7.”

Peggy Lim (Serdang, Malaysia)
“Overall, I’d give the SDB a 7. I suggest that more assistance is available at the kiosks during peak periods. I also wish the lines were shorter.”


Zazalina Othman and Siti Jamaiyah (Petaling Jaya, Malaysia)
“We’d give it an 8. Great experience as it was easy and convenient but I would suggest that more kiosks are made available around the airport as it got very congested during high-traffic period.”

Saira and Maisara (Puchong, Malaysia)
“All in all it was an ‘okay’ experience. We managed to get assistance immediately but we definitely need more self check-in kiosks that are in working condition as many were out of order. We give it an 8.”

Kayla and Luis (USA)
“It was convenient to check in the baggage. We would suggest that a more organised area and space is made available. Also, there were no defined lines to queue, so that needs to be worked on. Overall experience is 5.”

Fatiha Anisah (Ampang, Malaysia)
“So far so good! I would give it a 6 overall. There definitely needs to be more assistance as passengers are not yet familiar with the whole system.”


Nicholas Mak and Joey Chan (Subang Jaya, Malaysia)
“It’s very convenient and it cut down queuing time. It was good to have helpful staff to assist with the use of the kiosks. However, it would be better to have more machines and assistance to guide older passengers, and perhaps a ‘step-by-step’ video to educate new users. Overall, we’d give it an 8.”

Ong Lee Lee (Klang, Malaysia)
“The SBD system was very convenient, dropping the bag was quick. But it would have been much better if there were clearer instructions! I give it a 10 overall.”


Leo Lo (Taiwan)
“It was convenient and efficient, so I had a great experience. Overall 9 out of 10!”





Section Heading