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Moving Forward With Fortitude

Inside Story
Aileen Chow

Thanks to strong earnings in 2019 and aggressive cost containment measures, Malaysia Airports is prepared to face challenges brought about by COVID-19.

From left to right: Mohamed Rastam Shahrom, Group Chief Financial Officer; Tan Sri Datuk Zainun Ali, Chairman; and Dato’ Mohd Shukrie Mohd Salleh, Group Chief Executive Officer of Malaysia Airports Holdings Berhad.

With global travel restrictions easing, Malaysia Airports is once again raring to host joyful connections by welcoming back travellers as they look forward to reconnecting with loved ones and also travelling for work. While only domestic air travel is allowed for now, Malaysia Airports is eager to spread its wings to achieve the success they had in 2019.

As shared by Tan Sri Datuk Zainun Ali, Chairman of Malaysia Airports Holdings Berhad during the very first virtual Annual General Meeting (AGM) of Malaysia Airports, the Group had achieved record revenue of RM5.2 billion (an increase of 7.4% from 2018) and core earnings of RM2.29 billion (an increase of 9.3% from 2018). This, along with prudent cash flow management, will stand the Group in good stead to withstand the devastating economic impact of COVID-19.

Stepping up to stay ahead

One of Malaysia Airports’ top priorities as it goes full swing into recovery mode is to continue creating value for its stakeholders. With the shape of travel continuously changing in an environment of new norms, the Group is keeping on its toes to ensure that its airports are competitively positioned to offer guests the best possible experience. For example, it recently took the opportunity to invest in technologies to meet new demands that emerged during the pandemic. KUL recently completed its core network migration, and both KLIA and klia2 are now 5G, WiFi6 and Internet of Things (IoT) compatible. With this significant upgrade, guests can now look forward to much better connectivity.

Meanwhile, to assure the public that Malaysia Airports gives priority to their well-being and safety at all times, many security measures have been put in place to create a safe and contactless airport experience. These include facial recognition technology, self check-in, self bag-drop along with contactless security screening, automated UV disinfection. E-wallet and mobile payment services are also more readily available to encourage contactless transactions.

Look forward to travelling again

As flight frequency picks up gradually, Malaysia Airports is doubling its efforts to drive traffic through incentive programmes with airlines as well as through other marketing and promotional schemes. Passengers can look forward to attractive offers that sweeten the deal and get more value with their purchases and bookings in the future.

On the retail front, new offerings are on the horizon to welcome shoppers. Malaysia Airports’ very own e-commerce platform, shopMYairports, will soon be launched and this will enable travellers and non-travellers to shop for items sold at the airport. At the same time, this digital marketplace will also provide opportunities for retailers to expand their market beyond the airport. Meanwhile, visitors to the airport can also look forward to an airport-wide mega sale in the near future as part of Malaysia Airports’ efforts in helping their tenants while offering great deals to customers.

Uncertainties will remain on our path to recovery, but Malaysia Airports is optimistic that brighter days are ahead as travel restrictions continue to ease and more people take to the skies again.

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