Section Heading

Section Heading

 
 
 

An Inclusive Airport For Everyone

TravelAssist
Writer
Izzat Haziq
img

For passengers with hidden disabilities, flying can now be a more pleasant journey thanks to the Butterfly Effect initiative at KLIA and klia2.

Navigating through an airport can be a daunting experience for anyone, especially those with hidden disabilities such as autism. In line with efforts to enhance services as an inclusive airport for all, Malaysia Airports has introduced its Butterfly Effect initiative to lead the change in ensuring all their guests would have a pleasant, comfortable and memorable journey within the airport.

The Butterfly Lanyard
The Butterfly Lanyard

Thanks to the Butterfly Effect initiative, hidden disability passengers will be able to access facilities such as the Calm Room to get away from the hustle and bustle of the airport. Here, they can calm their senses with the various interactive activities in the room, while awaiting their flight or transport home. Meanwhile, there are also six interactive sensory walls located around KLIA and four sensory walls at klia2, all of which are placed in areas that might agitate passengers with hidden disabilities and thus keep them calm and occupied while they are focused on the installations.

The Butterfly Kit

To enjoy these facilities, hidden disability passengers may proceed to the information counters - at Airport CARE InfoCentre at Level 5, Main Terminal Building of KLIA, or at the Airport Information Counter at Level 3, klia2 to collect a Butterfly Kit that contains a Butterfly lanyard, brochure, and a pamphlet explaining what the Butterfly Effect is about. As for arriving passengers, upon landing, you may proceed to the information counter located at the Satellite Building to claim the Butterfly kit and enjoy the facilities provided at the airport. Remember to always have your butterfly lanyard on so our airport staff will be able to assist you with the security screening, immigration and customs clearance to ensure a pleasant, comfortable and memorable journey.

Hidden disability passengers can enjoy this specially designed Calm Room located at Level 5, Main Terminal Building KLIA (behind Din by Din Tai Fung restaurant)
Hidden disability passengers can enjoy this specially designed Calm Room located at Level 5, Main Terminal Building KLIA (behind Din by Din Tai Fung restaurant)
Sensory walls can help passengers with hidden disabilities release extra energy while focusing on the tactile and interactive installations.
Sensory walls can help passengers with hidden disabilities release extra energy while focusing on the tactile and interactive installations.
The Airport CARE Ambassadors are always ready to assist you.
The Airport CARE Ambassadors are always ready to assist you.

More information on the Butterfly Effect can be found on the official Malaysia Airports website here. Hidden disability passengers can can also seek assistance at the airport by approaching the friendly airport CARE ambassadors who are easily identifiable with their “Ask Me” sash. Nonetheless, every Malaysia Airports staff member would be happy to help should you have a problem, including those who are not CARE ambassadors, and will gladly extend assistance to ensure a joyful experience for all travellers.

Section Heading