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Restroom Cleanliness Is Top Priority

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Restroom Cleanliness Is Top Priority

Malaysia Airports continues unwavering efforts to promote toilet cleanliness and etiquette through the ‘Pay It Forward’ campaign


There’s no denying that first impressions count a great deal. They can either make you or break you, whether it’s a job interview, an appointment with a potential client, a first date or that first meet with the future in-laws.

And when we travel to different countries, we tend to judge their cleanliness on a whole by how clean their toilets and other public facilities are.

With ‘Visit Malaysia Year 2020’ approaching fast, Malaysia Airports pushes on with its efforts in educating the community on proper toilet etiquette and keeping toilets clean through its public service awareness (PSA) campaign themed ‘Pay It Forward’. The annual awareness campaign, launched in conjunction with the World Toilet Day in 2017, is aimed at educating schoolchildren on toilet etiquette.

To date, the campaign has seen over 400 Standard 4 students from 10 schools within the Sepang district visit KLIA to learn more about how to use public toilets in a responsible manner.

The recent visit from SK Kg Baharu Lanjut saw a total of 39 Standard 4 pupils being taught the importance of keeping toilets dry, hand-washing techniques, the GoGreen concept using the hand dryer, the proper way to dispose of rubbish and the importance of not squatting on the toilet bowl.

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The schoolchildren eagerly absorbed all the information that was being imparted and responded enthusiastically to the questions posed by the facilitator, who in turn answered all the questions the children had in a clear and effective manner.

Some of the observations that pupil Zharif Nuqman Mohd Khairol shared were how uncomfortable wet floors in toilets were.

Fellow student Adam Hadif Mohd Helmi, meanwhile, was grateful that he got to learn about proper hand-washing technique and expressed that since public toilets are used by everyone, it’s really important to be mindful of cleanliness.

Another pupil, Aisyah Humairah Mohd Hizrian, commented that as Malaysia would be welcoming many tourists, it’s important to keep the toilets spick and span, while friend Wafiqah Uzma Zahri expressed her appreciation for the cleaners and janitors who kept the restrooms spotless and in perfect working condition at all times.

“We need to start training them early,” said teacher Mohamad Norazfizal Norizan, underlining the importance of moulding the younger generation on civic consciousness. “Children absorb lessons like a sponge. These pupils will talk to their friends about what they have learnt and this is how we can spread this positive message.”

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According to MAHB Corporate Communications General Manager Nik Anis Nik Zakaria, the initiative was in line with the civic education programme under the Education Ministry by Prime Minister Tun Dr Mahathir Mohamad, launched on August 13 this year.

“This campaign is called ‘Pay It Forward’ because we want to educate the public and encourage users to pay forward the kindness by ensuring a clean toilet for the subsequent users,” said Nik Anis, adding that there’s also the Washroom Response Management system in place to manage information and ratings gathered from a Smiley Panel.

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