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Passenger Priority

Designated e-hailing pick-up points aimed at providing airport passengers with even more comfort and convenience

Designated pick-up points for KLIA Main Terminal are at Gate 3 and 4, Level 1


Passengers travelling through KLIA and klia2 can now enjoy an improved e-hailing environment thanks to the designated e-hailing pick-up points at KL International Airport (IATA Code: KUL).


Designated pick-up points for KLIA Main Terminal are at Gate 3 and 4, Level 1 beginning August 1, 2019, while for klia2, the location is at the Transportation Hub, Level 1, gateway@klia2 which has been operational since July 1, 2019.

The initiative to provide the designated e-hailing pick-up points at the airports, according to Malaysia Airports Group CEO Raja Azmi Raja Nazuddin, was in line with the organisation’s bid to become a caring host, putting passenger comfort and convenience a top priority for a seamless traveling experience.

“We are more than pleased to provide these dedicated waiting areas for the benefit of our passengers. We have seen a drastic increase in e-hailing rides in the country since it was first introduced to the Malaysian market and we cannot deny how technology and smart mobile applications have also contributed to the emergence of more options of e-hailing providers for the public. In fact, after this, we also intend to provide a free waiting area for the e-hailing drivers so that they too would also have a pleasant experience,” said Raja Azmi.

Comfortable waiting area for passengers waiting for their e-hailing rides at klia2

“We hope to see our passengers relaxing on the comfortable seats after a long and hectic flight, while waiting for their ride,” added Raja Azmi, saying that these dedicated pick-up points for e-hailing rides are important and timely. “We all know how tiring one can get after getting off a flight, so this initiative will serve our passengers well.”

Passengers and drivers should note that the pick-up points are non-waiting areas; drivers will only have a maximum time of 5 minutes when picking up the passengers in order to reduce congestion. E-hailing cars will also bear a car sticker for easy identification. Cars that do not bear the sticker will not be allowed into the designated areas.

For passengers who are heading to the airport via e-hailing, drop-off is at the normal departure entrance. There are no designated drop-off points for these e-hailing rides on both Level 5 of KLIA Main Terminal and Level 3 of klia2.

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