Special facilities and services at KLIA and klia2 give hidden disability passengers wings to fly.
A butterfly may be small but it can make enough wind to change the weather - this is the basis of what is known as the “Butterfly Effect,” where a small change during an early stage heavily affects the outcome at a later stage. As the butterfly is also regarded as a symbol of transformation, love and hope, it beautifully represents Malaysia Airports’ Butterfly Effect effort - an initiative available at KLIA and klia2 to provide care and support for hidden disability passengers such as children with autism. Airports are not always easy places to navigate, but especially so for hidden disability passengers. Through the Butterfly Effect project, Malaysia Airports has incorporated autism-friendly facilities and services as a step forward in creating a joyful experience for hidden disability passengers, ensuring inclusivity.
Among the array of services available at the airport under The Butterfly Effect are access to special drop-off points at the kerbside and a special identification lanyard (‘the Butterfly lanyard’) for easy identification by airport communities. Travellers will also be able to access a designated Calm Room and six Sensory Walls at KLIA, and four Sensory Walls at klia2, intended to reduce anxieties and provide sensory support. To utilise the Butterfly Effect services and facilities, travellers are advised to pre-register online three days prior to their travelling dates. Departing travellers should then proceed to the Airport CARE InfoCentre at Level 5, Main Terminal Building of KLIA or the Airport Information Counter at Level 3, of klia2 to pick up their Butterfly Kits on the day of travel. Meanwhile, arriving travellers should proceed to the Information Counter located at Contact Pier International KLIA near the Aerotrain Station to collect their Butterfly Kits. Do remember to bring a form of identification as proof of the passenger’s condition or a letter from any hospital or GP stating the hidden disability condition upon collection of this kit.
The Butterfly Kit consists of a special Butterfly lanyard, brochure and leaflet – the lanyard, in particular, easily identifies the wearer as a Hidden disability passenger. This lanyard is meant to be worn at all times in the airport, in order to ensure the airport community will be able to provide assistance whenever required. Also, the Butterfly lanyard can be worn at other international and domestic airports operated by Malaysia Airports for similar assistance. The lanyard can be kept for future visits if travellers wish to do so, but one would still need to register at the Airport CARE InfoCentre upon each visit to ensure continuous access of these services and facilities.
Additionally, all travellers (differently-abled and otherwise) requiring additional assistance at any point of time in the airport can always approach the friendly CARE Ambassadors of Malaysia Airports. They are often situated at the Information Counters, and around the terminal of both Kuala Lumpur airports. Amongst matters which they can assist travellers with are flight information, departure and arrival services, airport facilities and commercial outlets. Travellers can also seek their help should one require emergency medical assistance at an extremely short notice. Simply spot these CARE Ambassadors by the ‘May I Help?’ sash worn across their uniforms – they’re always happy to help you!